OUR AGENTS
OUR AGENTS
Why Our Team Stand Apart
Native English Fluency
Agents speak clear, professional English with neutral accents that customers understand easily.
Cultural Synergy
Teams understand Western etiquette, humour, and working hours which improves every interaction.
Exceptional Education
Most team members hold tertiary qualifications and apply strong critical thinking on the job.
Fast Deployment
Recruitment and training move quickly so your team is live within two to three weeks.
Continuous Upskilling
Monthly coaching keeps skills sharp and aligned with your service standards.
Security & Compliance
Background checks and training include GDPR, HIPAA, and PCI where required by your industry.
Proven Performance Excellence
Our commitment to excellence translates into measurable results for our clients. Here’s what our staff consistently delivers:
Average CSAT above 92 percent
Customer satisfaction remains high across programmes.
Staff attrition below 25 percent
Low turnover protects knowledge and service continuity.
Client retention near 95 percent
Partnerships last because delivery is consistent.
Cost savings around 35 percent
Operations become leaner without loss of quality.
What We Deliver
We provide call centre and BPO solutions that help businesses scale with confidence.
- Comprehensive service offerings
- Customer support across key channels
- Twenty four seven omni channel support when required
Our Rigorous Recruitment Process
We accept only the top 8% of applicants through our comprehensive 5-stage selection process:
1: Initial Screening
Comprehensive CV review and preliminary background checks
2: Language Assessment
Native-level English fluency and accent-neutral evaluation
3: Cognitive Testing
Problem-solving, critical thinking, and emotional intelligence evaluation
4: Role-Specific Assessment
Practical skills testing tailored to your specific requirements
5: Cultural Fit Interview
Ensuring alignment with your company values and work culture
Here Are Some Examples of Our Talented Agents
- Elize Van Wyk – Senior Customer Experience Manager
Key skills include customer retention, CRM systems, conflict resolution, and team leadership.- “Working with a forward thinking UK client has been rewarding. The support is strong and my work is genuinely valued.”
- Rik Booysen – Technical Support Lead
Key skills include IT troubleshooting, SaaS platforms, network security, and documentation.- “CION creates global opportunities while I remain rooted at home. My career grows without leaving South Africa.”
- Gertruida Nel – Client Success Executive
Key skills include relationship building, upselling, account management, and CRM analytics.- “I build real connections with international clients and feel supported by colleagues abroad. My contribution is valued.”
Let us help you build a great team
Speak with us to review your needs and timelines. We will outline the next steps and confirm a simple start plan.