Services
Comprehensive Service Offerings
We handle your customer journey and back-office operations, letting you scale confidently while staying focused on growth.
- We manage role resourcing, compliance, interviews, and candidate care to help consultants focus on placements. We also offer the remote services of highly experienced recruitment consultants who provide a full 360-degree recruitment solution, actively driving your profits
Our users love the support from CION BPO. They deliver quick and effective technical help, resolve issues quickly, and keep our clients satisfied every step of the way.
Adrian Morrison
- We support banking and fintech operations, customer queries, disputes, and compliance, ensuring accuracy and security.
Our users love the support from CION BPO. They deliver quick and effective technical help, resolve issues quickly, and keep our clients satisfied every step of the way.
Adrian Morrison
- We handle patient bookings, reminders, referral coordination, and switchboard overflow with empathy and professionalism.
Our users love the support from CION BPO. They deliver quick and effective technical help, resolve issues quickly, and keep our clients satisfied every step of the way.
Adrian Morrison
- We manage high-volume enquiries, billing issues, plan changes, and retention calls, ensuring smooth customer interactions.
CION BPO has been a game-changer for us. Their customized support maintains accuracy and compliance, helping us build trust with our customers in every transaction.
Adrian Morrison
- We assist with lead follow-up, listing updates, client communication, and viewing schedules for property managers and agencies.
Our online sales improved thanks to CION BPO. They provided seamless support, making customer interactions smooth and enhancing the shopping experience for our clients.
Adrian Morrison
- We support booking changes, loyalty queries, reservations, and guest communication for a smooth travel experience.
Our users love the support from CION BPO. They deliver quick and effective technical help, resolve issues quickly, and keep our clients satisfied every step of the way.
Adrian Morrison
- We offer research assistance, document preparation, scheduling, and matter updates so legal teams can stay focused on core work.
Our users love the support from CION BPO. They deliver quick and effective technical help, resolve issues quickly, and keep our clients satisfied every step of the way.
Adrian Morrison
- We manage customer service, billing queries, meter issues, and back-office tasks that ensure consistent service delivery.
Our users love the support from CION BPO. They deliver quick and effective technical help, resolve issues quickly, and keep our clients satisfied every step of the way.
Adrian Morrison
- We process orders, returns, update marketplaces, and handle customer inquiries to maintain high service standards.
Our users love the support from CION BPO. They deliver quick and effective technical help, resolve issues quickly, and keep our clients satisfied every step of the way.
Adrian Morrison
- We assist with enrolment, student support, content moderation, and course coordination for educational providers
Our users love the support from CION BPO. They deliver quick and effective technical help, resolve issues quickly, and keep our clients satisfied every step of the way.
Adrian Morrison
- We support donor management, outreach, inbox handling, and back-office tasks, letting you focus on your mission.
Our users love the support from CION BPO. They deliver quick and effective technical help, resolve issues quickly, and keep our clients satisfied every step of the way.
Adrian Morrison
Sectors We Serve
Our teams understand your industry and customise workflows and reporting to meet market demands.
Our core BPO and call center solutions are built to elevate every customer interaction. We focus on protecting your brand, retaining your customers, and scaling your business through a proven, flexible approach.
- Inbound Solutions: We handle all incoming customer interactions with professionalism and care. Services include Customer Service, Inbound Sales, Technical Support, Call Answering, Live Chat, Email Support, and Appointment Scheduling.
- Outbound Services: Our teams are experts at proactive outreach to drive revenue and engagement. This includes B2B and B2C Sales, Telemarketing, Lead Generation, and Debt Collections.
- Specialized BPO: Beyond traditional call center functions, we offer niche services like Digital Engagement, Content Moderation, Customer Retention, and Call Monitoring Services.
- Specialized Staffing & Remote Roles: We provide highly skilled professionals who can function as a dedicated extension of your team, filling critical roles across various departments.
- Virtual Assistant: Comprehensive administrative and personal support, managing schedules, emails, data, and general organization.
- Technical Support Specialist: Providing first-line and escalated technical assistance for software, hardware, and network issues.
- Customer Service Representative: Delivering exceptional customer experiences through various channels (phone, email, chat).
- Call Center Agent: Handling high volumes of inbound and outbound calls efficiently and professionally.
- Telesales Agent: Driving revenue through compelling sales pitches and lead conversion over the phone.
- Telemarketing Executive: Executing targeted telemarketing campaigns for lead generation and brand awareness.
- Administrative Assistant: Providing essential organizational and clerical support to ensure smooth operations.
- Data Entry Operator: Ensuring accurate and efficient input and management of critical data.
- Bookkeeper: Maintaining accurate financial records and preparing basic financial statements.
- Staff Accountant: Handling general ledger, reconciliations, and supporting financial reporting.
- Financial Manager / Controller: Overseeing financial operations, budgeting, and analysis.
- Payroll Clerk: Managing payroll processing, deductions, and compliance.
- Accounts Payable / Receivable Clerk: Handling invoices, payments, and collections.
- Finance Director: Providing strategic financial leadership and oversight.
- Chief Financial Officer (CFO): Top-tier financial strategy, risk management, and overall fiscal health.
- Software Engineer: Designing, developing, and maintaining software applications.
- Data Scientist: Analyzing complex data to extract insights and build predictive models.
- DevOps Engineer: Bridging development and operations to streamline software delivery.
- Cloud Architect: Designing and implementing scalable cloud infrastructure solutions.
- Cybersecurity Analyst: Protecting systems and data from cyber threats.
- IT Project Manager: Overseeing IT projects from conception to completion.
- UX/UI Designer: Creating intuitive and engaging user experiences and interfaces.
- Full-Stack Developer: Proficient in both front-end and back-end development.
- Front-End Developer: Focusing on the user-facing part of websites and applications.
- Back-End Developer: Building the server-side logic and database interactions.
- Mobile Developer: Developing applications for iOS and Android platforms.
- Software Engineer (Fintech Specialized): Developing and maintaining financial software solutions.
- Data Scientist (Fintech Specialized): Applying data science to financial markets and products.
- Blockchain Developer: Building and managing decentralized applications and smart contracts.
- Compliance Analyst (Fintech Specialized): Ensuring financial regulations and policies adherence.
- Risk Analyst (Fintech Specialized): Identifying, assessing, and mitigating financial risks.
- Medical Writer: Preparing clear and concise scientific and medical documentation.
- Clinical Research Associate: Assisted in the planning, conducting, and reporting of clinical trials.
- Health Informatics Specialist: Managing and analyzing healthcare data for improved patient outcomes.
- Digital Marketing Specialist: Executing online marketing campaigns (SEO, SEM, social media).
- Content Writer / Copywriter: Creating compelling written content for websites, blogs, and marketing materials.
- Social Media Manager: Developing and implementing social media strategies and managing platforms.
- Graphic Designer: Creating visual concepts, using computer software or by hand, to communicate ideas.
- Video Editor: Assembling raw footage into a finished product for various platforms.
- Email Marketing Specialist: Designing, executing, and analyzing email campaigns.
- HR Coordinator: Assisting with HR administration, employee onboarding, and record-keeping.
- Benefits Administrator: Managing employee benefits programs and inquiries.
- HR Information Systems (HRIS) Specialist: Manage HR data systems and ensure data integrity.
- Project Coordinator: Supporting project managers, organizing tasks, and tracking progress.
- Operations Coordinator: Assisting with daily operational tasks and process improvement.
- Research Assistant: Conducting in-depth research and compiling reports.
Schedule a Consultation
Let’s discuss your needs and how we can support your business goals.